ORDER BY PHONE
  (502) - 5904 1758

ORDER PROCESSING:
We will send your order with all possible speed, but please allow approximately 1 days  for us to process and prepare
your order for shipment (2 days for Guatemala, and 10 days for International).

All domestic shipments are via cargo Expreso or Delivery Way for Guatemala City and average 2 business days for delivery time.

RETURNS/EXCHANGES:
Any video or DVD which is not viewable due to manufacturing defect will be replaced with another of the same title.
Customers are responsible for any return shipping charges; we in turn will not charge shipping to send a replacement.
All exchanges must be pre-authorized by e-mail or phone 502-59041758.

PLEASE NOTE: Videos are NEVER returnable due to content dissatisfaction.
Futher, we will not accept returns when the actual program contents differs, or appears to differ, from the description on our website,
we regret that in the adult porn industry, boxcovers, descriptions and images may not
always be representative of video contents. In addition, we reserve the right not to honor any price mistakes which due to typograhical error.

SHIPPING CHARGES:
(Domestic Guatemala) Shipping is $3.25 for each order placed. If we ship a partial order, there is no additional shipping charge to ship the remainder.
ALL domestic shipments are via Cargo Expreso or National Bus Service. International shipping, we need to consult depend of city and weight.
All international shipments are via, DHL, FEDEX, UPS or another legal company.

PACKAGING:
We ship discreetly in plain boxes, with no indication that the package contains adult material.
Our return address on the shipping label is printed as follows: H&H SISTEMAS

PAYMENT METHODS:
Direct Pay or Bank Transfer to our Account in Guatemala City or Centroamerica Countries.

OTHER ORDERING METHODS:  we accept phone orders on our toll-free line daily,
Monday through Sunday, from 9:00 AM to 7:00 PM Guatemala Standard Time.